Frequently Asked Questions

Everything you need to know about your Lila & Hayes shopping experience.

How do I know what size to order?

Each product page features a detailed size guide. Our garments generally run true to size, but if you are between sizes, we recommend sizing up for a more relaxed, comfortable fit.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.

When will my order ship?

Standard orders are processed within 1-3 business days. Once shipped, you will receive a tracking number via email. Delivery typically takes 3-7 business days depending on your location.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and weight of the package.

How should I care for my Lila & Hayes garments?

To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid bleach and high-heat drying to prevent shrinkage.

Can I change or cancel my order after it has been placed?

We strive to process orders quickly. If you need to make a change, please contact our support team within 1 hour of placing your order, and we will do our best to accommodate you.